Contact information

By using our website [emilywatson.co], purchasing our clothing, or engaging with us in any way, you agree to the terms of this Privacy Policy.

 

 

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Contact details: Name, email address, phone number, billing and shipping address

  • Transaction details: Payment information and order history

  • Account details: Login credentials (if you create an account)

  • Marketing preferences: Information you provide when subscribing to our newsletter or promotions

  • Website usage information: IP address, device details, and browsing behaviour (via cookies and analytics tools)

  • Customer service interactions: Information you provide when contacting us for support or enquiries

 

 

2. How We Collect Your Information

We collect personal information in several ways, including:

  • When you make a purchase on our website

  • When you sign up for our newsletter or marketing emails

  • When you contact us directly by email or through our website

  • Automatically through cookies and similar technologies when you use our site

 

 

3. Why We Collect and Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Provide customer support and respond to enquiries

  • Send you updates, promotions, and offers (where you have consented)

  • Improve your shopping experience and our website functionality

  • Prevent fraud and protect security

  • Comply with our legal and regulatory obligations

 

 

4. Disclosure of Your Information

We may disclose your personal information to:

  • Service providers: e.g., payment processors, shipping and logistics companies, IT and marketing support

  • Regulators or legal authorities: if required by law or in connection with legal proceedings

  • Business partners or successors: in the event of a business restructure, sale, or merger

We will not sell or rent your personal information to third parties.

 

 

5. Overseas Disclosure

Some of our third-party service providers (such as payment processors, email marketing platforms, or cloud hosting services) may store or process data overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely and in compliance with the APPs.

 

 

6. Cookies and Website Tracking

We use cookies and similar technologies to:

  • Keep track of your shopping cart

  • Remember your preferences

  • Analyse site performance and usage

  • Deliver targeted advertising and marketing

You can control cookies through your browser settings, but some site features may not work properly if disabled.

 

 

7. Accessing and Correcting Your Information

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, incomplete, or out of date. To make a request, please contact us at the details below.

 

 

8. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

  • Access your personal information

  • Request corrections

  • Opt out of marketing communications

  • Make a complaint if you believe we have mishandled your personal information

If you wish to opt out of marketing emails, you can do so by clicking “unsubscribe” in our emails or by contacting us directly.

 

 

9. Complaints

If you have concerns about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond to you within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

 

 

10. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

 

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. Updates will be published on this page with a revised “Last Updated” date.

 

 

12. Contact Us

For any questions, requests, or complaints about this Privacy Policy or how we handle your personal information, please contact us at:

Emily Watson
Email: sales@emilywatson.co
Website: https://emilywatson.co