Shop Policies
Shipping
Ready To Ship Orders are processed within 1 Business Day. Please Contact sales@emilywatson.co For Urgent Deliveries. We Will Do Our Best To Accomodate Your Request.
Once Your Order Has Been Dispatched You Will Receive An Email With A Tracking Number. If You Have Opted To Collect, You Will Receive An Email With The Collection Address And Available Collection Times.
For More Reliable & Fast International Shipping Over The Holidays, We Strongly Recommend Opting For DHL Express.
|
Within Australia |
Delivery Time |
Cost |
Christmas Cut -Off Date |
|
Standard (Australia Post) |
2-6 Business Days |
$12 Or Free For Orders Above $400 |
To NT: 15 December To WA: 17 December All Other States: 20 December |
|
Express (Australia Post) |
1-3 Business Days |
$16 Or Free For Orders Above $600 |
To NT, TAS & WA: 19 December All Other States: 22 December |
|
Collect (Brunswick) |
- |
Free |
23 December. Customers May Collect On Christmas Eve. |
|
New Zealand |
Delivery Time |
Cost (AUD) |
|
|
Standard (Australia Post) |
4-7 Business Days |
$25 |
4 December |
|
DHL Express |
1-2 Business Days |
$40 |
|
|
Asia |
Delivery Time |
Cost (AUD) |
|
|
Standard (Australia Post) |
6-13 Business Days |
$35 |
To China: 9 December To East/SouthEast Asia: 12 December |
|
DHL Express |
2-4 Business Days |
$50 |
|
|
North America |
Delivery Time |
Cost (AUD) |
|
|
Standard (Australia Post) |
5-9 Business Days |
$35 |
To USA: 10 December To Canada: 8 December |
|
DHL Express |
3-5 Business Days |
$55 |
|
|
Europe (Excl UK) |
Delivery Time |
Cost (AUD |
|
|
Standard (Australia Post) |
6-18 Business Days |
$35 |
8 December |
|
DHL Express |
3-5 Business Days |
$55 |
|
|
UK |
Delivery Time |
Cost (AUD) |
|
|
Standard (Australia Post) |
5-7 Business Days |
$35 |
5 December |
|
DHL Express |
3-5 Business Days |
$55 |
|
|
Rest Of The World |
Delivery Time |
Cost (AUD) |
|
|
DHL Express |
3-10 Business Days |
$80 |
25 November |
Orders Which Include Styles That Have Different Arrival Dates (i.e Ready To Ship And Made To Order) Will Be Shipped In One Parcel. To Arrange Seperate Shipments Please Email sales@emilywatson.co
Collection
If You Have Selected Collection At Checkout, You Will Receive An Email With Pick Up Address And Available Pick Up Times Within 1-2 Business Days For Ready To Ship Items.
Import Taxes & Duties
Postage Does Not Cover Any Import Taxes That May Apply At The Country Of Destination. We Do Not Accept Returns Or Issue Refunds To Customers On Orders That Were Not Received Due To Unpaid Duties.
Lost, Stolen Or Delayed Parcels
Please Note That Emily Watson Can Not Be Held Responsible For Third-party Postage/courier Delays, Or For The Loss Or Damage Of A Parcel While In The Hands Of A Third Party Delivery System. We Endeavour To Pack Each Piece So That Your Order Arrives Safely. If You Have Any Issues With The Whereabouts Of Your Parcel You Can Track It At Any Time Using The Tracking Number Provided In Your Fulfilment Email.
In The Instance That A Parcel Is Missing Or Lost Please Notify Us And We Will Do Whatever We Can Do On Our End To Lodge An Investigation With The Postal Service. We Do Not Offer Refunds For Damaged, Lost Or Stolen Packages During
Transit.
Returns
Contact: Sales@emilywatson.co For Return Enquiries.
Full Priced Ready To Ship & Pre Order Items May Be Returned For Store Credit. Returned Goods Must Be Sent Back Within 14 Days Of Receiving And In Their Original Condition; Unworn, Unwashed, Unaltered And All Original Tags Intact.
Made To Order, Order On Request And Discounted Items Are Non-Refundable.
Emily Watson Does Not Accept Returns For Refund Unless There Is A Major Fault With The Garment (S) (Please See Accc For List Of Major Faults). In This Unlikely Case, Please Contact Us Within 2 Days Of Receiving Your Order With Image (S) Of The Fault (S) So We Can Process Your Return. We Will Provide You With A Return Shipping Label.
Exchanges
Contact: Sales@emilywatson.co For Exchange Enquiries.
Full Priced Ready To Ship & Pre Order Items May Be Exchanged. To Exchange An Item In A Correct Size, Simply Use Your Store Credit To Repurchase The Garment In Your Preferred Size. You Are Responsible For Cost Of Shipping Your Exchange. Please Note We Can Not Guarantee Your Size Will Be In Stock. If You Are Exchanging For Change Of Mind, Your Credit Note May Only Be Used On Ready To Ship & Pre Order Items.
Made To Order, Order On Request And Discounted Items May Not Be Returned For Refund Or Store Credit. Please Consider Your Purchase Carefully Or Contact Us For Any Queries. Special Accomodations May Apply.
Product Enquiries
Contact: Info@emilywatson.co For Product Enquiries, Such As Personalised Sizing Assistance. For Melbourne-Based Customers, You May Request A Try On Appointment At Our Brunswick Studio.