Shop Policies

Pre Order/ Made To Order/ Ready To Ship


All Ready To Ship Products Will Be Shipped Within 2 Business Days From Order Date. For Collections, You Will Receive An Email With Pick Up Instructions Within 2 Business Days From Order Date.

All Pre Order Products Are Currently In Production. Any Excess Stock Will Become Ready To Ship From Arrival Date. These Orders Will Be Shipped Within 2 Business Days After Arrival Date.

All Made To Order Products Are 100% Made To Order. No Excess Stock Will Be Made. Orders May Close From Time To Time If Capacity Is Reached Or Production Has Begun. These Orders Will Be Shipped Within 2 Business Days After Arrival Date.

Please Do Not Email Us For Updates On Your Order If The Estimated Time For Shipment Has Not Elapsed.

 

Shipping


Once Your Order Has Been Dispatched You Will Receive An Email With A Australia Post Tracking Number.

Within Australia
Standard (2-8 Business Days) : $10.00 Aud Or Free For Orders Above $300 Aud
Express (1-4 Business Days) : $15.00 Aud Or Free For Orders Above $400 Aud
Collect (Brunswick, Melbourne) : $0

International
Standard (10-15 Business Days) : $25 Aud Or Free For Orders Above
Express (7-10 Business Days) : $40 Aud

 

Christmas Cut Off Dates 2023

Order by these dates to ensure your piece(s) arrive for Christmas. 

Customs & Made to Order: 17 November 

Ready To Ship (Within Australia)

Parcel Post: 16 December 

Express Post: 19 December 

Ready To Ship (International) 

Parcel Post: 28 November 

Express Post: 5 December 

*These dates allow us enough order processing time and room for delays before Australia Post's cut off dates. Depending on your location, you still may be able to receive your order by Christmas if ordered within 5 days after these dates.*

See here for more info: 

https://auspost.com.au/sending/christmas-sending-dates


Renting

How To Rent Info:

Rent:

Select The Items You Would Like To Rent From The Rental Range. Hit The ‘rent With Rntr.’ Button. Choose Your Size And Rental Period From 4, 8, 14, 30 Days. Fill In Your Shipping And Payment Details, And You’re Done! Your Pieces Will Arrive At Least One Day Prior To Your Booking Date.

Love:

Receive, Wear And Enjoy Your Rented Pieces For Your Rental Period.

Return:

On The Last Day Of Your Rental Period, Pop Your Item Back In Its Box And Shipping Bag, Use The Prepaid Return Shipping Label And Take It To Your Local Post Office Before 5pm. No Need To Clean It, We Take Care Of That For You. Easy!

Have Any Questions? Please Visit Https://support.getrntr.com/hc/en-au/sections/4406628145689-become-a-renter Or Email Admin@getrntr.com


Lost, Stolen Or Delayed Parcels


Please Note, We Do Not Accept Responsibility For Missing, Stolen Or Delayed Parcels Once The Parcel Is Dispatched To The Delivery Address On Your Order And The Tracking Number Is Provided To You.

 

Returns


Emily Watson Does Not Accept Returns For Refund. However, Full Priced Items May Be Returned For Store Credit. Returned Goods Must Be Sent Back Within 7 Days Of Receiving And In Their Original Condition; Unworn, Unwashed, Unaltered And All Original Tags Intact.


We Do Not Accept Returns Unless There Is A Major Fault With The Garment (S). In This Unlikely Case, Please Contact Us Within 48 Hours Of Receiving Your Order With Image (S) Of The Fault (S) So We Can Process Your Return. We Will Provide You With A Return Shipping Label. (Please See Accc For List Of Major Faults)


Exchanges


We Do Not Accept Exchanges For Change Of Mind. If You Wish To Exchange An Item For Size, Please Contact Us Within 7 Days Of Receiving Your Order. The Item Must Be Dispatched To Us At Your Expense In Original Condition And Packaging Within Those 7 Days. Once We Receive The Item, We Will Dispatch The Exchanged Item Within 2 Business Days. Please Note, We Can Not Guarantee Your Preferred Size Will Be In Stock.


Import Taxes & Duties


Postage Does Not Cover Any Import Taxes That May Apply At The Country Of Destination. We Do Not Accept Returns Or Issue Refunds To Customers On Orders That Were Not Received Due To Unpaid Duties.